If you get a page that says "Tracking does not exist", don't worry. Please send us your order number so we can chase this up for you.

Order information may not appear in the tracking system until the package have been shipped. Please wait 48 to 72 hours after receiving your shipping confirmation email to track your shipment.

Order information generally becomes available 48 to 72 hours after you place the order.

If you have questions about your order, please send us message online.

Emails and messages are typically answered within two business days, except for weekends and holidays.